PSA – Possible Widespread Marceline Production Error (Blank Toy Tag)

Lego Dimensions Wave 7 has finally arrived and it’s brought with it a laundry list of issues, bugs and game crashes. All of these things aren’t too terrible and can hopefully be fixed with a quick patch in the near future. What can’t be patched or easily fixed is what appears to be a pretty big production error with the recent Fun Pack for Marceline.

Marceline Fun Pack

The new Fun Pack, a Toys R Us timed exclusive, appears to have shipped in the US without any data on the minifigure toy tag. We personally at Bricks To Life have tried multiple Marceline packs from several Toys R Us locations and they have all failed to load. The game treats them like a vehicle toy tag, allowing you to write any vehicle or gadget you want.

Other Lego Dimensions community members like JayShockBlast have also purchased multiple Marceline packs and they’ve all turned up blank.


The issue doesn’t seem to be effecting the packs released in Canada and the UK where we have received zero reports of failure. So far the only people to share the issue with us are Americans. We’ve received reports from at least 7 different states, where some people have tried several Toys R Us stores.

For the time being you may want to hold off on picking up Marceline until the team at Lego Dimensions can get this sorted.

If you encounter a bad toy tag, make sure to reach out to Lego Dimensions support, which you can find here. Leave a comment below if you have a bad Marceline and let us know where you’re from!

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Daniel Becker

Written by: Daniel Becker

Daniel is the owner of & - He's also a full time dad and husband, lover of the puppetry arts (you can find his puppetry podcast on iTunes: Getting Felt Up - A Puppetry Podcast with Dan & Nate) and has been playing video games since he was an infant.

  • Mark

    My tag appears blank on the toy bad as well. I sent a message to LEGO. I hope they make this right.

  • Sean

    I’m from the suburbs of Philadelphia and I also have a defective Marceline.

    • Craig Holland

      I’m in Philadelphia Also. bad toy tag on two of them. Support told me to send a bunch of info and they will send out a new one with a working toy tag.

  • JC

    Hey just letting you know it is in Canada as well I just found out the hard way, is it even worth it to return it to the store and get a new one? What should I do?

  • Jay

    I’m in Canada and my Marceline doesn’t work and I’ve heard from some other Canadians too. Might want to edit the story

  • Tim

    I have this issue, bought my Marceline in CT, cannot read. Was thinking about returning, but I may hold off to see what happens first.

    • Tim

      Quick update, attempted another Marceline from same TRU, again, did not work. Just sent in my return email to Lego Dimensions report.

    • Tim

      This is just a quick update: I just received my replacement toy tag in the mail yesterday, and MARCELINE FINALLY WORKS! Very happy.

  • Colby

    Bad marcelene, louisiana

  • Mark

    Mine doesn’t work either. I’ve contacted LEGO and they’ve had me try the usual troubleshooting stuff to see if it works (it doesn’t). I’ve just replied to them letting them know I’ve tried all they have recommended. Now I’m waiting on another reply.

  • Eric

    I have two bad Marceline’s, Washington State. Tried two Toys r us’s in Seattle area.

  • Mark

    My Marceline’s toy tag is blank. From Tigard, OR

  • Matt

    Same problem in Michigan. Returned it this morning and got same problem with the new one.

  • Travis LeVesque

    Which 7 States?

  • Kyle

    I’m in Arizona. My Marceline also doesn’t work.

  • Turner Ben

    If you have south Carolina after don’t update this but I have one that won’t work either

  • Matt

    Two bad ones here on Cape Cod, Ma.
    Tried two different boxes from two different TRU

  • Patrick

    Texas here. Tried two Marcelines, but neither worked. Contacted lego, and is hopefully getting a replacement.
    I can only hope this one isn’t wrong as well. I want my Vampire Waifu! :/

  • Carlos R.

    I´m from México and mine doesn´t work either.

  • Felix

    Another defective one in AZ.

  • francisco

    hello, im from mexico, i know marcelines arent supposed to be here but i got one, and the same thing happened to me, the toy tag was blank, its a shame that i cant play with marceline when she has many abilities, maybe lego can make the program understand that when a toy tag is blank it means its marceline

  • bobbie

    Mine doesn’t work either, I am in Illinois. only 1 TRU in my city so not trying to return for another at this point.

  • Mark

    LEGO got back with me and requested pictures of the tag, my game, and of the receipt to qualify for a replacement. Hopefully I hear back soon.

    • Craig Holland

      Mark I’m not home to get a see my toy tag ID at the bottom. do you have it? They told me the same thing. I have a picture of it and receipt and everything but not the ID.

  • Cris

    I’m in west central Pennsylvania and have a bad marceline from a local toys r us in Altoona, pa

  • Ivan

    Right here in Cali bad tag, but replacement on the way.

  • Phillip Sheridan

    It looks like Lego Dimensions is have some problems with the Adventure Time packs. I had a problem with Finn the Human. Was playing the game and half way through my toy tag was not being read. So until Lego gets this fixed these are two sets I WILL NOT GET!

    Tacoma, Washington

  • Kasrit

    I live in NB , Canada, bought 3 from different toysrus in SJ, Moncton and Fredericton….all busted toy tags…so yes Canuck problems too

  • Bill

    I got a bad one in Scranton, Pennsylvania. Contacted Lego, they’re expediting a replacement.

  • D’ne

    Blank toy tag on Marceline and Ghost Busters 2016 levels are gone. Kingwood, TX

  • mark wilson

    Mark from Calgary Canada here, Toys r us purchase, defective out the bag, already started the warranty process, expecting replacement 8-13 business day,

  • Chrissy

    My Marceline also has a blank toy tag. I am in Missouri

  • Britony

    I am from washington, and I went to the toy’s R us in Lynnwood. My Marceline works just fine. It didn’t at first, but I went to the download content selection from the first screen and updated the wave 7 data and then she worked just fine. Don’t know if this will help anyone, but it worked for me 🙂

  • Antonio

    I got 3 blank tags.
    I live in Canada.

  • David

    Blank tag, exchanged, blank tag again. El Paso Texas, Toys”R”Us. Already contacted WB Games and sent in my photos to support. They advised that since Marceline issues seem widespread they are offering expedited shipping on replacements.

  • Taryn

    Got mine on Saturday… marceline wont work for me either. Im in central PA.

  • AndoMike

    Got a blank Marceline tag from Toys R Us in NY. Emailed LEGO Dimensions support and had to send them some info. Received an email the next morning stating a new unit should be shipped in 1-2 business days.

  • Raptor

    Clearwater, FL. I actually got my Marceline early last week but I haven’t tried to use it until I found out about this. I contacted Lego and they sent me instructions on what they need to send a new toy tag and return the defective one. I’ve tried to leave a review on TRU about it but it will take days to be reviewed before posting, and most likely denied.

  • Sober

    It may be a widespread problem, but it’s not affecting all North American (or even US) sets: I pre-ordered two Marceline’s from TRU weeks ago. They shipped on Saturday from an Ohio fulfillment center, arrived today (Monday Nov. 21), and I consider myself fortunate that both work! For what it’s worth, the seal on the outside of both Marceline boxes has the code 41R6, just in case that helps anyone trying to puzzle out which lots have problems and which don’t.

  • TacoDave

    I’ve had two bad Marceline tags now. I’m tired of driving to Toys R Us.

  • Bob

    Just returned mine. Blank tag. Portsmouth NH

  • Alison

    Just purchased a blank toy tag for Marceline in the Woodlands, Texas

  • Kathleen

    I’m from scranton, pa and have a defective tag

  • Mick Dee

    Im in Brooklyn and I bought one tonight at a TOYS R US on Flatbush Avenue and it works. Feeling lucky.

  • Jenn

    Just purchased bad toy tag Marceline in ToysRUs Lancaster PA

  • Michael

    I got a defective tag from Wheaton IL as well. Went through 3 boxes

  • Joanna

    Illinois here with a bad Marceline. Does anyone know what the NFC code is that she uses from Canada or the UK? I’m willing to recode mine and see if that can be used to get her to work. The problem is, if its a console software issue, then even rewriting the NFC codes wont resolve anything. But, I’m betting thats the problem — that the code itself is either wrong or not written at all. I did read mine with an NFC though and it seems to clearly have data written on it. So, thats not necessairly a good sign.

  • Lauren

    I am from Connecticut and exchanged the one i bought twice from three different stores and they were all blank. I contacted Lego support and am waiting for a replacement.

  • Melissa

    Columbus, Ohio. Blank tag on Marceline.

  • Shrimps

    Blank in California

  • Pierce

    This is exactly the same problem I had. I am From Kenosha Wisconsin. I hope I am not the only one that feels screwed over?

  • Russ

    South Florida here, also no good. Waiting on a response from Lego atm.

  • Hully

    I had same issue with Marceline toy tag as well. I went to a couple Toy R Us stores and had same issue. I contacted Support via email and they got back to me within 24 hrs. Sent them the information they requested and they are sending me a replacement toy tag. They was fast on acting on the issue with me ( about 48 hrs). Waiting on replacement to see if that works. (fingers are crossed) .. Akron OH

  • Ed

    Bad tags in Kentucky also. Tried 2 different ones.

  • HomerJMS

    I have the blank tag issue in Canada. Just bought Marceline at Toy-R-us

  • Player One

    Blank tag on a Marceline purchased from TRU in North Carolina.

  • Tim

    I got a blank tag at a TRU in Phoenix on Friday. Reported to customer service the same day and got the “8-13 business day” email on Saturday. Today (Wednesday) I received a FedEx package with the new toy tag. Great job with the quick turnaround, WB Games!

  • ConanIsMyIdol

    Blank toy tag here in Ohio. Ordered online from TRU and it shipped from a Pennsylvania warehouse.

  • Nicolette

    My Marceline is not working either. I live in Louisiana.

  • mark wilson

    i went through the process of getting a warranty replacement, got my new tag in 4 days, and its working great, i am in Canada

  • Chuckles the Jester

    Ok, i don’t have the set yet but i do want to say one thing, STOP WAISTING YOUR MONEY!!, you can just call lego and they can send a replacement piece for free if it is not working, that is what i would do instead of using more money hoping for it to work

  • Natalie

    Cleveland, OH here and we are blank


    ??? 1 shipped from toys r us via Erie, PA & was DOA blank. I exchanged it at toys r us store located in Henrietta, NY (suburb of Rochester, NY) & again DOA blank POS ???

  • Rob

    It looks like they have recalled them all. It is no longer showing up on the Toys R Us website and orders that have not shipped yet have been cancelled.

    • Chuckles the Jester

      Maybe they will add them back once the problem has been fixed

  • Michael

    Canada here. Marceline picked up from Canadian Toys R Us is blank too.

  • Sue

    The Toys R Us here in southern Nevada has stopped selling them and pulled them from the shelf. They have also disappeared from the TRU web site.

  • Donald Saunders

    Upstate NY 12804 Blank. Bought yesterday as a X-Mas gift. Glad I read this site often. Thank you so much.

  • Bawsten

    Nobody from MA ? Mass resident here, I didn’t open mine until today after reading about these issues so I had to see if Marceline would work or not. Spoiler alert: it didn’t

  • Elphaeba

    I have a defective Marceline as well in NJ.

  • Jordan Dalton

    Another blank Marceline. Purchased at the Jantzen Beach Toys R Us in Portland, Or on 11/21/2016

  • Nick

    So have anyone got a working marceline

  • Danielle

    We live in NJ and we also have a non working marceline. 🙁 Thanks for posting. We will be contacting Lego Dimensions as well.

  • Joseph

    I just got mine and it’s blank 🙁 lights up red on the system when you place it

    • Joseph

      also i got it from TRU’s website and shipped to Ohio, USA
      Filled out the info support ticket for help with a photo of it, my TRU order information, etc

  • Kristin

    Same here. Shows vehicle data. I am from Hanover, PA. Contests the company and you have to jump through a lot of hoops to get a replacement so we shall see.

  • Anthony

    I bought an XBOX One and LEGO Dimensions with tons of packs (Marceline included) as one of my Sons Birthday/Christmas gifts. Nothing is opened or operating for me to test Marceline. Should I email LEGO now to avoid any sadness when my Boy tries to play his Dimensions game? Would they send a replacement without the pack even being opened? We are HUGE Adventure Time fans in my house, I want him to be able to play as Marceline without incident if he so chooses.

    • David H.

      I contacted WB Games for replacement and have yet to open the plastic bags in which the pieces came. The toy tags can be tested through the plastic bag. If you tell them it is defective, you can head the problem off at the pass and get a replacement sent before Christmas. I had to take two pictures: 1) My receipt and my email address and 2) The toy tag, my email address, and my game disc/box. I got mine online from ‘We B Toys’ (what we call Toys R Us) and another in-store today in MI. I expect I’ll need to take the second one back to the store after they’ve gotten a fixed batch.

    • Raptor

      You will have to open the starter kit and Marceline. They will need pictures of the game disc and the case separate and you’ll need to give numbers you’ll find on the Marceline tag. Just assume it doesn’t work and contact them.

  • Kristi T.

    Just got a defective Marceline. Ordered online and delivered to San Diego, California.

  • Ben

    I’m returning mine in Wisconsin. Apparently there is a full recall. Everyone can get their money back.

  • Gamgan

    I followed the advice on the comments. I used Dan’s link to the support page. Explained the tag seemed empty and attached a picture that showed the.figure plus tag, reciept, and the dimensions game box. They wrote back a short while later to let us know the tag should arrive from 8-13 days ( I included our shipping address in the original message). Thanks to the advice here we cut straight to the end witb out any extra steps 🙂 Mine was purchased in Puerto Rico

  • Alejandro Rodriguez

    I am in Torreon Mexico and I have a broken Marceline too

  • Karen

    Bad Marceline toy tag Cleveland, Ohio.

  • Amy

    Looks like LEGO is trying to fix the toy tag with a patch. Don’t know if it will work. They sent this message when I tried to request a replacement tag for Marceline:

    Thank you for your sending us the replacement information.

    We have just been informed by our developers that a patch should be released today for Xbox and PlayStation consoles that should rectify the blank Tag issue with Marceline. The Wii U should expect this patch also within the next few days. Please try starting up LEGO Dimensions while connected to the Internet on your console and the prompt to download the patch should appear.

    Once the patch is installed, please try placing your blank Marceline Toy Tag onto the Toy Pad and let us know if she is still reading as blank. If the patch was installed correctly this should repair your Tag and have it start reading as Marceline. We will be standing by to hear the results of these steps should you require any additional assistance.

  • Greg

    Yup. Dead as a door nail. Purchased Reno, Nevada.

  • Nic

    I am in Sacramento CA, we bought the Lego dimensions cyborg pack from Toys R Us. The suit tag did not work. I am going to reach out to Lego and see what they can do. Thanks for the info.

  • Melissa

    My Marceline toy tag is not working as well. I live in Humble Tx. We put her on the toy pad and she worked for about 30min and we left to go eat dinner and came home started to play and when we tried to put her on again she stopped working!